Claims Reporting and Process

Horst Insurance has designed the following Claim Reporting process to ensure efficiency and rapid response. Please follow the options in the order they are presented:

Option 1: Insurance Carrier Claim Hotline
Option 2: My CSR/24 Account
Option 3: Horst Insurance Telephone Reporting

Option 1: 24/7 Carrier Claims Hotline

Employee Benefits

Option 2: Horst Insurance CSR/24 Online System

Horst Insurance provides extensive online services for Clients. The CSR/24 System allows you to report to the Agency any claims that have occurred. Click here to login and navigate to the “Manage My Claims” section. If you do not have access to this system, please proceed to Option 3.

Option 3: Horst Insurance Telephone Reporting

Your Account Manager or Account Representative is available Monday through Friday 8:00am to 4:30pm Eastern Time, to assist you with claims. If the above options do not work for your particular need, please contact your team member.

If you need to report a claim after normal business hours, please feel free to call our office 717-560-1919 and follow the prompts to our 24/7 Client Support Center, or call direct at 866-230-9183.