Claims
Horst Insurance has designed the following Claim Reporting process to ensure efficiency and rapid response. Please follow the options in the order they are presented:
Option 1
Insurance Carrier Claim Hotlines
Option 2
Insurance Carrier Online Reporting
Option 3
Horst Insurance CSR/24 Online System
Option 4
Horst Insurance Telephone Reporting
Option 1: Insurance Carrier/Claim Hotlines
Most of the Insurance Carriers we represent operate a 24/7 Claim Reporting Hotline / Unit. Reporting your claim using these numbers ensures the most rapid response from the Insurance Carrier. If your Carrier is not listed, proceed to Option 3.
| Acuity Insurance | 800-242-7666 |
| Aetna Insurance Co. | 800-323-9930 |
| Capital Blue Cross | 866-686-2242 |
| CNA Insurance Companies | 877-262-2727 |
| Chubb Insurance Co. | 800-252-4670 |
| The Cincinnati Insurance Companies | 877-242-2544 |
| Donegal Insurance Co. | 800-877-0600 (ext. 7600) |
| Encompass Insurance | 800-588-7400 |
| Farmers Insurance Co. | 888-243-8789 |
| Fireman's Fund | 888-347-3428 |
| Harleysville Insurance Co. | 800-892-8877 |
| Hartford Insurance Co. | 800-327-3636 |
| Health America Insurance Co. | 800-788-8445 |
| Highmark Blue Shield | 800-345-3806 |
| HM Insurance Group (WC) | 800-328-5433 |
| Lackawanna Insurance Group | 570-824-1400 (option 1) |
| Liberty Mutual Insurance | 1-800-225-2467 |
| Lititz Mutual Insurance Co. | 855-725-5642 |
| Millers Mutual Insurance Co. | 800-745-4555 (8:00 am - 4:30 pm) |
| Philadelphia Insurance Co. | 800-765-9749 |
| PMA Insurance Group | 888-476-2669 (8:00 am - 5:00 pm) 800-222-2749 (all other hours) |
| Travelers Insurance Co. | 888-329-6259 (Work Comp) 800-238-6225 (Boiler & Machinery) 800-238-6225 (all other) |
| Safeco Insurance | 800-332-3226 |
| United Healthcare | 800-357-0978 |
| Westfield Insurance Co. | 866-937-2663 |
| Westminster American | 443-487-0241 |
| Zenith Insurance Co. | 800-440-5020 |
| Zurich Insurance Co. | 800-987-3373 |
Option 2: Insurance Carrier/Online Reporting
Some of the carriers listed above also allow direct online claim reporting. If you prefer this method, the following carriers are available.
Option 3: Horst Insurance CSR/24 Online System
Horst Insurance provides extensive online services for Clients. The CSR/24 System allows you to report to the Agency any claims that have occurred. Click here to login and select "Report a Claim." If you do not have access to this system, please proceed to Option 4.
Option 4: Horst Insurance Telephone Reporting
Your Account Manager or Account Representative is available Monday through Friday 8:00am to 4:30pm Eastern Time, to assist you with claims. If the above options do not work for your particular need, please contact your team member.
If you need to report a claim after normal business hours, please feel free to call our office 717-560-1919 and follow the prompts to our 24/7 Client Support Center, or call direct at 866-230-9183.
